What data do we collect?
We collect personal identification information such as name, address, email etc, as well as your opinion on topics relating to the operation of our Chat Cafes, such as frequency, timing etc. This information is used to inform our choices, ensuring we provide relevant, safe and effective health and wellbeing services.
Personal data relating to volunteers is used to safeguard our recruitment process and to alert nominated representatives to any incidents or health issues occurring while volunteering.
How do we collect this data?
You directly provide this data when you:
- Register your interest as a volunteer
- Voluntarily complete a survey or questionnaire
How will we use your data?
We collect your data so that we can ensure our Chat Cafés provide safe, relevant and effective services. Volunteer personal data is used to contact support (eg partner) in the event of a personal incident (eg accident, sudden onset illness)
How do we store your data?
We store data digitally on a password protected laptop which is kept at one location. We keep volunteer personal data for the duration of the volunteering role and three months after. It is then destroyed securely. Other data is kept until the relevant review is complete and for three months after. It is then destroyed securely.
We may like to send you information about the Chat Cafes and other related services. If you have agreed to receive marketing you may always opt out by contacting firstname.lastname@example.org or speaking with any Open Door representative.
What are your data protection rights?
Your information will always be stored and used in compliance with the current, relevant data protection legislation.
The use of your information is covered by the General Data Protection Regulations Article 6 (1) (c) – a legal obligation to which we are subject. By law, you have a number of rights as a data subject, such as the right to be informed, the right to access information held about you and the right to rectification of any inaccurate data that we hold about you.
You have the right to request that we erase personal data about you that we hold (although this is not an absolute right).
You have the right to request that we restrict processing of personal data about you that we hold in certain circumstances.
You have the right to object to processing of personal data about you on grounds relating to your particular situation (also again this right is not absolute).
You have the right to data portability, requesting that we transfer the data that we have collected to another organisation or directly to you under certain circumstances.
If you are unhappy or wish to complain about how your information is used, you should contact an Open Door representative in the first instance or contact the office by email email@example.com to resolve your issue.
If you are still not satisfied, you can complain to the Information Commissioner’s Office. Their website address is www.ico.org.uk.